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trouble with games

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11 comments

  • kia3

    will this issue  i spoke of that i am having get resolved anytime soon .   it  has been  24hrs  since i reported the issue   please advise  . 

    1
  • kia3

    slots are running  slow         charms  would not load    and poker is playing  slow  too        what is the problem   please advise    or  fix if the issue is on your  end        have done everything here on my end    everyone tells me it is the website 

    0
  • desmada

    Please, help . the games are so slow...... Clasic Solitiere has a large drop down box covering the DECK cannot turn the next cards????

    0
  • Islandgirl3

    Games slow  takes forever for spins and yes solitere  just drags   games on other sights run fine  is this it seeems msn  problem reading the above complaints ?????

    0
  • Peace6

    Hi everyone on this thread :)  I'm experiencing similar problems to what you've written about.  Since I don't know whether staff reads the Community posts or not (if someone does know, please let me know),  I've use their "Submit a request" in an attempt to address these issues.  Perhaps the more people they hear from under their "Submit a request," the more likely they'll respond accordingly.  If I receive answers from Zone staff, I'll post again.

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  • Peace6

    It's been 2 days since I sent them a "Submit a request," and I have yet to receive a reply.

    In the meantime, how's it going for you all?  Have you experienced any changes, or are things much the same?  Is there anybody out there that was not affected at all?  I'd love to hear from others.

    Personally, I have found that a number of issues have improved, but some significant ones remain.  Again, when Zone replies, I'll share any information I hope to receive.

    Have a wonderful weekend!  :)

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  • Peace6

    For those that missed it, this concluded here: https://zoneonlinecasino.zendesk.com/hc/en-us/community/posts/360073794991

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  • desmada

    What do want me to do? I follow your request ,but it does not help...Now a block appears telling me some happened and for me to reboot or report the problem. what now?

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  • Brewster

    I am experiencing slow loading, requests to reboot and contact help.  I am talking about extremely slow loading - especially parties.  Any advice gladly accepted.

     

    Thanks

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  • akaRusty

    ok this is becoming a problem, two days ago it was corrupited blackjack and now my bingo (cde 300) needs to be reload after i just won over 44 million which it did something like that yesterday during a game and didn't give me a refund for the games how can I at least get my coins back, and what is going on??  Please advise me,cause it is starting to cost a lot more, and way to often.

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  • Samantha

    If you're in Bingo and already called a Bingo, your rewards are added to your account. 

    Please try the steps here:

    Loss Of Connection Suggestions 

    This article also goes into detail on refunds for the games.

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