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Can't sign in?! Lost account?

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6 comments

  • suzyq1

    Same thing happened to me this morning and I was now finally able to sign on at 3:50 PST.  Must be a glitch in the system.  Hope you can sign on soon,

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  • Samantha

    When this happens, please submit a Help Ticket, and Customer Support will be happy to help out.

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  • Samantha

    A player can submit a Help Ticket with their email. It doesn't have to be linked with an account. 

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  • Samantha

    Looking4theOne,

    You do not have to be signed in to submit a Help Ticket. When you are signed out, there is still an option to submit a Help Ticket. You only have to be signed in to participate in community posts.

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  • Sadie 1

    I want to add my Zone account to my tablet - how?  also, may have forgotten my password - long time player!! 

    can you help??   Thanks, Sadie 1

     

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  • Samantha

    Sadie 1,

    On your tablet, you can just go to Zone through your browser and sign in with your email and password. 

    I've included an article with some steps on how to reset your password:

    How Do I Reset My Password?

     

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