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Losing connection at parties and games

Comments

5 comments

  • Ken129

    Just as I expected, same old excuses blaming us the users for their problems and not accepting the simple fact that it is here and not on any other sites, ( at least not the ones I go to ) that we, the payers, are at fault. so due to their inability to fix THEIR issues, I ask a simple question. How much longer do we allow ourselves to be subjected to this. for me, it is until my current gems run out, no more gem buying for me till they address and fix THEIR problems

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  • Samantha

    We have checked and rechecked and Zone has been running as it should be the entire time. We cannot explain these reports and our developers are certain the problems aren't originating from Zone itself. There is no evidence suggesting a Zone update is responsible for the uptick in reports. 

    With that being said, I recommend trying the steps in the article below: Loss Of Connection Suggestions

    Thanks! 

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  • Ken129

    Just a repeated excuse given, as I stated, until this issue of repeated lose of connections is fixed, no more gem buying for me

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  • Sally Long

    I too, have the same problems with losing connection when I am in the middle of playing a game.  My other sites, are up and running, so I don't understand how it could be a problem with my network connection.  I've lost jewels, and many coins. 

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  • Samantha

    If the issue persists, please submit a Help Ticket to Customer Support, and we can better assist you there.

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