Sea of Riches froze and didn't get my additional free spins
If the Sea of Riches froze and we are continually told by Zone Support that we still get our winnings and any additional free spins that we won, I don't believe it. I was able to take a screen shot of the frozen screen and it shows that I had 3 additional free spins still to take. I was on my 5th monthly gold spin of 10 when I got the additional spins when the game froze. I do see when I logged back in that I did get the fish that is on the screen and the charm just not the additional free spins.
I now have 4 spins left which I also have a screen shot of so wouldn't the additional free spins that I won show up in that area?
The additional spins are not added to Sea of Riches. When you first start your spin, Sea of Riches has already determined all of the rewards you would receive, which includes any rewards you would receive from any additional free spins you may receive.0
OK then how do we find out what was received from the additional free spins? Since you say it was already predetermined wouldn't there be a record of it on your server of what was given for those 3 additional spins?0
I too, have experience a "frozen" screen and had 4 spins coming. I got all the other item listed before the freeze, but not the spins. This is getting extremely annoying. How do we get credit/get it fixed???0
Any free spins you win aren't added to Sea of Riches as a reward. They would begin spinning after the other prizes were received. If the game experiences an error, the game would give you the prizes for the extra free spins you received. You're just missing the animation of the game playing through all of your spins.0
Not sure I understand "You're just missing the animation of the game playing through all of your spins." exactly means. When the screen freezes I write down winnings not given to me and check for them after I reboot, invariably, evereything EXCEPT the free spins show up.0
Free spins you receive while spinning the wheel are not treated like the other rewards. If you get five extra free spins, they will sit at the top of the screen until your first spin has completed, then you will see the wheel spin for each of those five extra free spins you received.
So essentially when Sea of Riches begins, all of your rewards will be determined for your first initial spin and then every extra free spin you may have received in the round. So by the time you refresh Zone after an error has occurred, all of the rewards from those five extra free spins had already been determined and were added to your account. Because you would have already received the rewards from those five extra free spins, the spins are not added back to Sea of Riches for you to spin later.0
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